- 0433 990 535
- info@distinctdetails.com.au
- 1/24 Exchange Rd, Malaga WA
These Terms & Conditions outline the general terms that apply when using the Distinct Details website, requesting a quote, making a booking or engaging us to provide detailing and related services.
By using this website, requesting a quote, making a booking or engaging Distinct Details to provide services, you acknowledge and agree to these Terms & Conditions.
These terms should be read together with any quote, booking confirmation, service-specific conditions or warranty information provided to you.
Distinct Details provides vehicle detailing and related services including mobile detailing, paint correction, paint protection, interior and exterior detailing and other specialist services.
Depending on the service requested, we may work on cars, motorcycles, boats, caravans, trucks, trailers, heavy machinery and other vehicles or equipment.
The exact scope of work will depend on the service selected, the condition of the vehicle or equipment and any additional work agreed before or during the service.
Prices displayed on our website are provided in good faith based on the service and vehicle or equipment category described.
Where a service is advertised as “from” a particular price, the final price may vary depending on factors such as vehicle size, condition, contamination, access requirements and the amount of work required.
Where possible, any additional charges or changes to the quoted scope of work will be discussed with you before additional work is carried out.
Quotes may be based on information or photographs supplied by the customer and may need to be adjusted following an in-person inspection where the actual condition differs materially from the information provided.
Confirmed bookings will not be subject to an arbitrary price change. Any additional work and associated cost will be discussed with the customer before proceeding.
Bookings are subject to availability and are confirmed once agreed between Distinct Details and the customer.
Where a deposit is required, the amount and any applicable cancellation or rescheduling conditions will be communicated before the booking is confirmed.
If you need to cancel or reschedule an appointment, please provide as much notice as reasonably possible.
Any cancellation or rescheduling fee that applies will be disclosed before booking and will be reasonable having regard to the circumstances, including work already performed, costs incurred or time reserved for the booking.
Distinct Details may need to reschedule a service because of unsafe weather, equipment issues, illness, site access problems or other circumstances outside our reasonable control. Where this occurs, we will make reasonable efforts to arrange another suitable time.
Customers are responsible for providing accurate information about the condition of the vehicle, vessel, machinery or equipment before work begins.
Please tell us about any known damage, previous repairs, paint defects, loose or fragile components, electrical issues, aftermarket modifications or other conditions that may affect the service.
We may inspect and photograph the vehicle or equipment before, during or after the service to document its condition and the work performed.
Distinct Details is not responsible for defects or damage that existed before the service or that results from an existing defect, deterioration or previously damaged component, except to the extent that loss or damage is caused by our failure to exercise the care and skill required by law.
Customers should remove cash, valuables, important documents and other personal belongings from the vehicle before an interior detailing service.
Please ensure we have reasonable access to the vehicle or equipment at the agreed time, including any keys, locks, compartments or areas included within the booked service.
Child restraints, specialised equipment and personal items may be left undisturbed where removing or reinstalling them could affect their safe or correct installation.
For mobile services, the customer must provide safe and lawful access to the vehicle or equipment and sufficient space for us to perform the agreed work.
Where required for the booked service, access to water or electricity should be available unless alternative arrangements have been agreed beforehand.
Customers are responsible for obtaining any necessary permission for detailing work to take place at the nominated property, workplace, apartment complex or other location.
We may postpone or discontinue work if the location, weather or surrounding conditions make it unsafe or impractical to perform the service properly.
Detailing and paint correction results depend on factors including the age, condition, previous treatment and construction of the surfaces being worked on.
Some scratches, stains, oxidation, water marks, contamination or other defects may not be capable of complete removal without creating an unacceptable risk of damage.
Where appropriate, Distinct Details may recommend a safer level of correction rather than attempting to remove a defect completely.
Any percentage or level of correction discussed in relation to paint correction should be understood as an expected result based on the condition assessed and not as a guarantee that every individual scratch or defect will be removed.
Paint protection, coating and other protective treatments may be subject to separate manufacturer or product-specific warranty conditions.
The expected durability and performance of a protection product can depend on factors including preparation, vehicle use, environmental exposure, washing methods, maintenance and compliance with applicable care requirements.
Where a specific warranty is offered, the applicable warranty terms provided for that product or service will apply in addition to these Terms & Conditions.
Nothing in a manufacturer or Distinct Details warranty excludes any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Payment is required in accordance with the quote, invoice or booking arrangement provided to you.
Customers are responsible for paying for authorised services that have been completed as agreed.
Additional work will not ordinarily be charged without the customer’s agreement.
For commercial work, fleet services or larger projects, separate payment terms may be included in the applicable quotation or service agreement.
Our services come with rights and guarantees that may apply under the Australian Consumer Law.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.
Where a service does not meet an applicable consumer guarantee, you may be entitled to a remedy in accordance with Australian Consumer Law.
We take reasonable care to ensure that information displayed on the Distinct Details website is accurate and current.
Services, availability, descriptions and prospective pricing may be updated from time to time. Changes made to the website do not retrospectively change an already confirmed booking or agreed quotation unless both parties agree.
Images displayed on the website are illustrative of our work and individual results may vary depending on the condition of the vehicle or equipment.
Unless otherwise stated, the content of this website, including text, branding, graphics, photographs and other material created for Distinct Details, is owned by or licensed to Distinct Details.
Website content may not be reproduced, republished or used for commercial purposes without permission, except where permitted by law.
Our website may contain links to third-party websites, products or services.
These links are provided for convenience and do not mean that Distinct Details controls or accepts responsibility for the content, availability, security or practices of third-party websites.
We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices or legal requirements.
The latest version will be published on this page together with the updated revision date.
Changes to these website terms will apply prospectively and will not unfairly alter the terms of an existing confirmed booking.
These Terms & Conditions are governed by the laws applicable in Western Australia and Australia.
Nothing in this section limits any rights a customer may have under applicable consumer protection legislation.
If you have questions about these Terms & Conditions, a booking or one of our services, please contact Distinct Details.
Phone: 0433 990 535
Email: info@distinctdetails.com.au
Contact: Visit our Contact Us page
